🔺Developer & User Support

How can I get technical support for my Avalanche L1 chain?

Technical support is available 24/7 via the dashboard, ticketing system, or dedicated Slack channels for enterprise users. It also includes instant chat and dedicated account manager options.

What is included in the 24/7 support SLA?

The SLA includes guaranteed response times, issue resolution tracking, 24/7 availability, and escalation workflows.

Where can I find documentation and tutorials?

Documentation is available via the Cogitus Docs Portal with QuickStart guides, API references, and advanced tutorials.

How do I monitor my Avalanche L1 chain and receive alerts?

You can monitor your chain using the L1 Dashboard and Traceye, with real-time alerts, logs, and usage analytics.

Do you provide support for devnet/testnet staging environments?

Yes, Cogitus supports devnet and testnet environments with staging controls and lifecycle automation.