> For the complete documentation index, see [llms.txt](https://docs.cogitus.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cogitus.io/faqs/developer-and-user-support.md).

# Developer & User Support

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<summary><strong>How can I get technical support for my Avalanche L1 chain?</strong></summary>

Technical support is available 24/7 via the dashboard, ticketing system, or dedicated
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Slack channels for enterprise users. It also includes instant chat and dedicated account
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manager options.

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<summary><strong>What is included in the 24/7 support SLA?</strong></summary>

The SLA includes guaranteed response times, issue resolution tracking, 24/7 availability,
&#x20;and escalation workflows.

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<summary><strong>Where can I find documentation and tutorials?</strong></summary>

Documentation is available via the Cogitus Docs Portal with QuickStart guides, API
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references, and advanced tutorials.

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<summary><strong>How do I monitor my Avalanche L1 chain and receive alerts?</strong></summary>

You can monitor your chain using the L1 Dashboard and Traceye, with real-time alerts,
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logs, and usage analytics.

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<summary><strong>Do you provide support for devnet/testnet staging environments?</strong></summary>

Yes, Cogitus supports devnet and testnet environments with staging controls and
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lifecycle automation.

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