# Developer & User Support

<details>

<summary><strong>How can I get technical support for my Avalanche L1 chain?</strong></summary>

Technical support is available 24/7 via the dashboard, ticketing system, or dedicated
\
Slack channels for enterprise users. It also includes instant chat and dedicated account
\
manager options.

</details>

<details>

<summary><strong>What is included in the 24/7 support SLA?</strong></summary>

The SLA includes guaranteed response times, issue resolution tracking, 24/7 availability,
&#x20;and escalation workflows.

</details>

<details>

<summary><strong>Where can I find documentation and tutorials?</strong></summary>

Documentation is available via the Cogitus Docs Portal with QuickStart guides, API
\
references, and advanced tutorials.

</details>

<details>

<summary><strong>How do I monitor my Avalanche L1 chain and receive alerts?</strong></summary>

You can monitor your chain using the L1 Dashboard and Traceye, with real-time alerts,
\
logs, and usage analytics.

</details>

<details>

<summary><strong>Do you provide support for devnet/testnet staging environments?</strong></summary>

Yes, Cogitus supports devnet and testnet environments with staging controls and
\
lifecycle automation.

</details>


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